Frequently Asked Questions
General Questions
What is Quetzal POS?
Quetzal POS is a comprehensive point-of-sale platform designed to help businesses streamline their operations, manage inventory, and provide an exceptional customer experience. Our platform offers a wide range of features, including sales processing, inventory management, customer relationship management, and integrations with popular third-party services.
Is Quetzal POS suitable for my industry?
Yes! Quetzal POS is designed to be flexible and adaptable for retailers of all types and sizes. Whether you run a small boutique, or a multi-location retail chain, Quetzal POS can be customized to meet your specific needs and help your business thrive.
How long does it take to get started with Quetzal POS?
Getting started with Quetzal POS is quick and easy. You can sign up for a free account in just a few minutes, and our onboarding process will guide you through the setup and configuration of your account. Most customers are up and running within a day, and our support team is always available to assist you if you have any questions or need help along the way.
Pricing & Plans
How much does Quetzal POS cost?
Quetzal POS offers a range of pricing plans to suit businesses of all sizes. Our free plan includes all the features of a modern POS, with a limit of 20 unique inventory items and 1 store location. The Professional plan costs $50 per month and includes up to 10 000 unique inventory items, 1 store location to start, as well as our ecommerce intergrations with Shopify and WooCommerce. Users can add addtional store locations for $30/month per location.
Do you offer a free trial?
Even better - we offer a completely free plan with no time limits! This allows you to try out all the core features of Quetzal POS without any risk. If you need more advanced features or higher limits, you can easily upgrade to one of our paid plans at any time.
Can I change my plan later?
Absolutely! You can upgrade, downgrade, or cancel your plan at any time. If you upgrade, the changes will take effect immediately. If you downgrade, the changes will take effect at the start of your next billing cycle. We believe in flexibility and want to ensure you're always on the plan that best suits your needs.
Features
What are the key features of Quetzal POS?
Quetzal POS offers a wide range of features, including inventory management, transaction handling, receipt and label printing, sales reporting, customer management, employee management, multi-store support, and integrations with popular third-party services.
If I already use Shopify or WooCommerce for ecommerce, can I use Quetzal for my POS needs?
Yes, Quetzal POS offers seamless integration with Shopify and WooCommerce. This allows you to manage your sales and inventory across both your online store and physical locations in one unified platform. You can sync products, track inventory levels, and view consolidated sales reports to get a complete picture of your business performance.
Is Quetzal POS mobile-friendly?
Absolutely! Quetzal POS is fully responsive and works seamlessly in the browser, on iPad or on an Android tablet.
Do I need to buy a printer from Quetzal POS in order to print labels and receipts?
Quetzal POS is compatible with a wide range of printers, so you can use your existing printer or purchase a new one that meets your needs. We provide detailed setup guides and support to ensure a smooth printing experience for labels and receipts.
Security & Privacy
How secure is my data with Quetzal POS?
Security is our top priority. Quetzal POS employs industry-leading security measures, including end-to-end encryption, regular security audits, multi-factor authentication, and compliance with international security standards. All data is stored in Canadian data centers with redundant backups to ensure data integrity and availability.
Who owns the data I store in Quetzal POS?
You retain full ownership of all data you store in Quetzal POS. We do not claim any rights to your data and will never sell or share it with third parties without your explicit consent. You can export or delete your data at any time.
What happens to my data if I cancel my subscription?
If you cancel your subscription, you'll have 30 days to export your data before it's permanently deleted from our systems. We provide easy-to-use export tools to help you transition your data to another platform if needed.
Support
What kind of support does Quetzal POS offer?
We offer multiple support channels to ensure you get the help you need when you need it. Both plans include access to our AI support tool and documentation. The Professional plan also includes live chat support during business hours.
Do you offer training and onboarding assistance?
Even though the onboarding process is designed to be self-guided, we provide comprehensive onboarding assistance for all customers who want it. Professional plan customers also get personalized onboarding sessions with our customer success team. We also offer a rich library of documentation, video tutorials, and webinars to help you get the most out of Quetzal POS.
Still have questions?
Our team is here to help. Contact us and we'll get back to you as soon as possible.
Contact Support